Privacy policy
Privacy Policy
Effective Date: April 21, 2025
This Privacy Policy describes how Florènn (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from florenn.com (the “Site”).
By using this Site, you agree to the practices outlined below. If you do not agree, please do not use our Services.
1. Personal Information We Collect
We collect the following types of personal information:
• Contact details: name, email, shipping/billing address, phone number
• Order and payment info (processed securely through Shopify and third-party gateways)
• Account info (if you register)
• Customer support communication
• Automatically collected data (via cookies): device/browser info, IP address, usage behavior
We may also receive data from Shopify, Selfnamed (our fulfillment partner), and marketing/analytics platforms.
2. How We Use Your Information
• To process orders, returns, and provide support
• To send updates, confirmations, and account notifications
• To personalize and improve your experience
• For legal compliance, fraud prevention, and internal reporting
• For marketing and advertising (only if you consent)
3. Sharing Your Information
We only share personal information with:
• Shopify (store platform)
• Selfnamed (fulfillment and shipping)
• Payment providers (e.g., PayPal, Stripe)
• Marketing and analytics tools
• Legal authorities, when required
We do not sell or rent your personal information.
4. Cookies
We use cookies and similar technologies to:
• Power and improve our website
• Analyze visitor behavior
• Support advertising and personalization
You can manage cookie preferences via your browser or visit Shopify’s cookie policy at:
https://www.shopify.com/legal/cookies
We honor the Global Privacy Control (GPC) signal.
5. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct or delete your information
• Withdraw consent or restrict processing
• Request a copy of your data
To make a request, email: info.florenn@gmail.com
We may ask you to verify your identity before processing your request.
6. Data Retention
We retain your information only as long as needed to fulfill the purposes stated in this policy, or as required by law.
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us for removal.
8. International Transfers
Your data may be transferred to and processed in countries outside your own. We rely on Standard Contractual Clauses and other safeguards to protect international transfers.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with the revised date. Continued use of the Site constitutes your acceptance of the changes.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: info.florenn@gmail.com
Mailing Address:
2350 Phillips Road
Tallahassee, FL 32308
United States