Shipping policy

Shipping Policy
Effective Date: April 21, 2025

Florènn partners with Selfnamed to custom-produce and ship all of our skincare products. Each order is made to order, ensuring freshness, individuality, and minimal waste.

1. Processing Times
All products are custom-made. Please allow 3–5 business days for production before your order is shipped. Orders are processed Monday–Friday, excluding holidays.

2. Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.

We use live-rate shipping to provide the most accurate and up-to-date pricing.
Shipping rates may vary depending on your region, package size, and current carrier pricing.

Note: Selfnamed may update shipping rates without prior notice due to changes in logistics, fuel costs, or courier rates. You can find current shipping pricing here.

3. Estimated Delivery Times
Delivery timelines vary by location. Average delivery windows after dispatch:

• Europe: 3–7 business days
• United States & Canada: 6–12 business days
• Rest of the World: 7–14 business days

In more detail:

European Union (EU)

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Standard Shipping: Delivery times vary by country, generally ranging from 2 to 9 business days. For example:

    • Germany: 5 business days

    • France: 6 business days

    • Italy: 8 business days

    • Spain: 8 business days

    • Portugal: 9 business days

  • Express Shipping: Available in most EU countries with 1-day delivery. selfnamed.com+2Selfnamed Help Center+2astroshop.eu+2

🇺🇸 United States

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Standard Shipping: Estimated delivery within 2–5 business days.

  • Express Shipping: 1-day delivery options should be available. Selfnamed Help Center

 Global Shipping

  • Processing Time: Orders are typically processed within 1–2 business days.

  • Standard Shipping: Delivery times vary by destination, generally ranging from 5 to 11 business days.

  • Express Shipping: 1-day delivery options are available to many global destinations.

Please note: These are estimated timeframes and may be subject to courier or customs delays beyond our control.

4. Tracking Information
Once your order ships, you’ll receive a confirmation email with a tracking number.

5. Customs, Duties & Import Taxes
International orders may be subject to import duties, taxes, or fees upon arrival.
These charges are the responsibility of the customer and are not included in the product or shipping cost.

Florènn and Selfnamed are not liable for any customs-related charges or delays.

6. Incorrect or Incomplete Addresses
Please double-check your shipping address before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

7. Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the courier directly to file a claim.

If you need help locating your order, email our supplier at: support@selfnamed.com OR us at info.florenn@gmail.com, and we’ll do our best to assist.

8. Questions?
If you have any questions about your shipment, feel free to reach out to us at:
info.florenn@gmail.com