Refund policy

🔁 Return & Refund Policy

All Sales Are Final

Due to the personalized nature of Florènn products, we do not accept returns or refunds for change of mind. This policy helps us maintain the highest standards of hygiene, customization, and sustainability.

Faulty or Damaged Products

If your item arrives damaged, defective, or incorrect, we’re here to help.

To initiate a return:

  1. Email us at support@selfnamed.com within 7 days of delivery.

  2. Include your order number, a photo of the item, and a brief explanation.

  3. If approved, you will be guided through the replacement or return process.

Return Address for Damaged Items:

Cosmetics Nord SIA
Lielmaņi, Mārupes pagasts, Mārupes novads, LV-2167, Latvia

Items must be returned unused, unopened, and in original packaging unless the damage is related to the product quality.